Returns & Refunds Policy

At Spectrum Refinishing, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

Items may be returned within 10 days of the delivery date if they meet the following conditions:

• The item is unused and in its original condition.
• The product is returned in its original packaging.
• Proof of purchase or order confirmation is provided.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products
• Custom or special-order items
• Clearance or final sale items
• Products damaged due to misuse or improper handling
• Hazardous materials or products restricted by shipping regulations, where applicable

Return Process

To request a return, please contact our customer support team with your order number and the reason for your return. Once your request is approved, you will receive return instructions.

Please do not return products without prior authorization.

Refunds

After your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is the result of our error or a defective product.

Exchanges

We replace items only if they are defective, damaged during shipping, or you received the wrong product. If you need an exchange, please contact us within 5 business days of receiving your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us immediately and include:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

Our team will work quickly to resolve the problem.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

Contact Us

If you have any questions about our Returns & Refunds Policy or need assistance with a return, please contact our customer support team. We are happy to assist you.